Terms & Conditions


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Terms & Conditions

1. The payment should be made in advanced. The Products are delivered after receipt of complete payment by bank.

2. We use real and natural stone and 925 silver jewellery.

3. The product will be dispatched after complete payment.

4. Order processing time is 2 to 3 weeks average from the date of final Placement of order, time may vary upon your order quantity and would be delivered within 10 days.

5. The delivery period can be exceeding in case of natural calamity or any situation beyond our control.

6. The dispatched Parcel would be completely insured.

7. The delivery and shipping charges includes insurance charges, delivery charges and other charges like agent commission, custom duty are to be paid by the customer.

8. The product should be delivered on the address provided by the customer.

9. We accept Payment via Bank transfer, Credit card and Pay Pal.

10. Delivery of parcel would be through EMS (Door to Door Delivery).

11. The price of silver can go up or down based on the current market price.

12. Our PayPal id is rajeshladiwala@gmail.com -- if you choose PayPal payment, then you will have to pay additional 5% charges of PayPal fess. Since 1st march 2011, payments for goods and services into PayPal account may not exceed 3000$ per transaction. This new law is due to the Reserve Bank of India guidelines. If your order will be above 3000$ then you can pay part payment.

13. There is no charge for Payment via bank Transfer. For Remittance Procedure Please Click on Payment Details Page.

Our each piece is carefully inspected by our strict Quality Control Department before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below:

- If you would like to request an exchange please write to us at rajeshladiwala@gmail.com
- Items which to be Returned need to be sent to the addresses given below within 30 days of receiving the goods.
- Uma Exports will replace the items free of cost or issue a full refund if we have sent you a wrong item or the items are not satisfactory or if there is any defect with the Product.
- On receipt of the Returned product at our return address we will issue a refund for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded.
- Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address as given below.

For Exchanges, please ship to the following address:

Uma Exports :
Address :- House no 1919 3rd floor, ladiwala street,sonthali walo ka rasta,choura rasta, jaipur -302003
Rajesh Ladiwala : +91-9829089709
Email: rajeshladiwala@gmail.com